Case study: Improving a custom Salesforce feature for T-Mobile

Case study

Deal Package Builder

(Please click thumbnail for full screen view) Deal Package Builder was a custom feature built into the Salesforce instance for putting together deals for enterprise customers. Poor UI combined with performance bugs was hindering the workflow of sales reps and affecting customers.
This deck goes through the steps taken to suggest improvements to the feature

AUdit

Previous UI with annotations

UI heuristics audit: click thumbnail or here to view. (use right arrow) This simply shows an improved interface and interactions for adding devices, features and promos when building a deal package for a business.

Mockup

Explorations

Prototype: click thumbnail or here to view. This simply shows an improved interface and interactions for adding devices, features and promos when building a deal package for a business. (click right arrow to view all screens)